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Frequently asked questions
What is the return policy?
If you aren't happy with your purchase, you can return the product to us within 30 days of delivery in the original condition. Once received, we'll process a full refund. More info HERE.
How much does shipping cost?
Shipping is $10 for standard shipping and $14 for express shipping. Please allow 1 business day handling time.
What is 'no shrink wrap'?
Any items listed with no skrink wrap, pull tab only. These are genuine products without the plastic seal covering the box. It doesn't change anything other than it's no longer sealed.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location. Our handling time is 1-2 business days.
Where are your products sourced from?
Our products are sourced directly from Japan. They are all genuine Pokemon products from a reputable supplier.